Matchbook

Support

Stuck, worried, or want something taken down? Email us and a human reads it. Reports of abusive content are handled within 24 hours.

Email Matchbook support

Quick answers

Someone put me on Matchbook and I want off.

Email us with whatever you know (your name and your friend’s name is enough) and we’ll remove the profile. You can also just ask your friend; deleting a profile is instant and permanently ends its chats.

How do I end a chat?

Type STOP as a message, or tap End chat. Either person can do it, it works immediately, and it can’t be undone.

How do I report a profile or chat?

Use the Report action at the bottom of any profile page or in the chat header, or email us the link. Zero tolerance: we act within 24 hours.

How do I delete my account?

In the app: Settings → Delete account. It permanently erases your roster, photos, and all chats. If you can’t get into the app, email us from your account email.

My profile link stopped working.

Links die when a profile is hidden, marked taken, or deleted, and chats end permanently after STOP. Ask your wingperson for a fresh link.